At Inter Yacht Charter (IYC Limited) we are committed to respecting and protecting your privacy.
We are the owner of the Brand https://www.interyachtcharter.com. Our company name is IYC Limited, company number 09372369 and our registered office address is Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, UK.
This Policy explains when and why we collect personal information, how we use it, the circumstances where we may disclose it to others and how we ensure its kept safe.
We may make changes to this Policy, so please check back here from time to time to make sure you are happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
If you have any questions regarding our privacy practices or this Policy, please feel free to send us an email to info@interyachtcharter.com or by writing to us at: IYC Limited, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, UK.
How do we collect information from you?
We may collect or use information which you give us, or that we collect independently, in one of the following ways:
- When you communicate with us by email or phone
- When you access and interact with our website
What type of information do we collect?
We firmly believe that we should only collect and use your information when its necessary. The information that we obtain from you depends on the reason it is being collected, but may include your:
- Name
- Address
- Email address
- Telephone number
- Internet Protocol (IP) address (when you visit our website)
- Cookies (when you visit our website – for further information, please see our policy here).
- Activity on our website, including the pages you visited, documents downloaded and searches made
- Correspondence with us
How do we use your information?
We will only use your information with your consent, for the reasons it was obtained and in ways you would expect. That means we only collect information you give us or have agreed we can have. For example, we may use your information as explained in the following scenarios:
To provide Yacht Charter and Travel related Services and advice.
If you have asked us to, we will use your name and email address to send you information on Yachts, Travel and Yacht Charter, which may include information, feedback, offers, product launches and promotions and newsletters. Also, if you have asked us to do so, we may contact you from time to time via the telephone number you have provided (please note, we will not call you).
We will use your information to send offers and prepare bookings, or for any other services which you asked to provide and only when you ask us to (please rest assured, we only keep such information as is necessary).
We will use your name and email address to process any competition entries you submit to us and may use your address should we need to physically send you a prize.
Use of our website
When you visit our website we will receive and store certain information on you such as your internet protocol (IP) address used to connect your computer to the internet, details on your browser type and version, your operating system and platform, the full URL clickstream through, to and from our site (including date and time), a unique reference number linked to the data you enter on our system, cookie number and activity on our website including the pages you visited, searches you made and documents you downloaded. We do this to ensure we are monitoring and improving our website and service offerings and to ensure the efficient operation of our website.
How long do we store your information?
We regularly review our retention periods for personal information. We are legally required to hold certain types of information to fulfil our statutory obligations (for example, basic details of payment received). However, we will only hold your information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract that you have entered into with us.
Will your information be passed on?
We will not rent or sell your information to any third parties, and will not release your information to any third parties for them to use for their own direct marketing purposes, unless we are required to do so by law or unless you have asked us to do so.
From time to time we may share your information with third parties who are working on our behalf. However, we only do so where it is necessary for completing tasks or services to you and we only provide them with the minimum amount of your information necessary. We also ensure that such third parties are under a contract with us that requires them not to use your information for their own direct marketing and ensuring that they keep your information secure.
Below are some examples of where we may provide your information to a third party:
An Airport Transfer
Your Contact and Flight Arrival details for a Base Manager
Copies of your Sailing Documents
We sometimes use third party providers to send e-newsletters, communications and surveys on our behalf. As part of this, we gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our communications and services.
In the event that our business or its assets are sold, we may disclose your information to the buyer (which may include the prospective buyer during negotiations for the sale of our assets or business).
We will also use your information wherever necessary to comply with any of our legal obligations, or in order to enforce or apply our terms and conditions and other agreements you may have with us; or to protect the rights, property, or safety of IYC Limited, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Do you send any of my information outside of the European Economic Area?
Direct Mail Mac, whom we use to send newsletters, surveys and information about Inter Yacht Charter, have websites hosted in the US. For more information, please see Direct Mail Mac's Privacy Policy:
https://directmailmac.com/privacy
Website Analytics
To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and website usage.
Do we make any decisions about you using automated (non-human) means?
No, a human is always involved in decisions we make about you.
How do we protect your information?
The security of your data is paramount to us and we strive to ensure we have robust systems in place to protect your data. However, when you send certain non-sensitive data (such as your email address) to us, it is transmitted over the internet and unfortunately we cannot guarantee its security, and you do so at your own risk. Once this information is received by us, we take all steps reasonably necessary to protect it and ensure it is treated securely and in accordance with this Policy.
What are your rights in relation to the information we hold on me?
Ensuring your information is complete and up to date
It’s important to us to make sure your information is up to date and we take steps to do so, but from time to time we appreciate that your circumstances may change or we may get things wrong, meaning your information could be incorrect or incomplete. If you become aware of this, please do let us know via email to info@interyachtcharter.com, or by writing to us at:
Data Protection, IYC Limited, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, UK.
Asking us to stop using your information
You have a choice over whether you receive information from us. If you do not want to receive direct marketing, surveys or other communications, you can let us know.
You can always unsubscribe by following the instructions in our communications with you, by emailing us at info@interyachtcharter.com, or by updating your preferences:
https://www.interyachtcharter.com/contact-preferences
If you do ask us to stop using your information, we will keep just enough information on you to ensure that your wishes are respected (for example, we will maintain your name and email on a ‘do not contact’ list).
Receiving a copy of your data
Should you want to know about the information we hold on you, we will be more than happy to provide a copy to you. To obtain a copy, please let us know via email at info@interyachtcharter.com
Deletion of your data
In some circumstances, we may be able to delete the information we hold on you if you ask us to. For example, you could do this if we have obtained your permission for direct marketing and you change your mind and would prefer for us to delete it altogether instead of stopping using it. If you would like request this, please let us know via email to:
What to do if you have an issue with our use of your information
If we got it wrong, we hope you will let us know so that we can put it right for you. To complain about how we used your information, please contact us via email at:
If you have already complained to us, but our full and final response to you has failed to put it right, and you want to take your complaint further, you should follow the process with the Data Protection Officer via telephone, please call them on +44 (0)7700 066 007.